CUSTOM COOKIES TERMS AND CONDITIONS

QUOTE: quotes are accepted based on availability.

PAYMENT: To complete your order, 100% payment is due upon receipt of a quote/invoice.

SOCIAL MEDIA: Payment of the invoice acknowledges that I may use your cookies on all social media platforms (Facebook, Instagram, TikTok, etc.). If you do not wish for your cookies to be posted, I require a written request via email to Leah@yayassweettreats.com prior to your pick up date.

CHANGES: All orders are final within 7 days of established pick up date. You may request to make changes up until that time. I’ll do my best to accommodate. Please note, an increase in quantities is contingent on my availability for your pick up date.

CANCELLATIONS: You can cancel your order within 48 hours of payment for a full refund. If the 48 hours have passed, you can cancel your order in exchange for a credit towards a future order. You can also opt to donate the order to the local police department. If weather conditions impact ability to pick up, please contact me to arrange an alternative pick up. I will keep your cookies fresh until it is safe for you to do so. Yaya's Sweet Treats is owned and operated by a single person. If a cancellation is required on my behalf, a full refund will be issued and I will assist in providing recommendations to other bakers that may be able to fulfil your order.

PICKUP: Pick up windows are from 8am-12pm on date of pick up. If this does not work for your schedule, please note your preferred time on the quote form.. Early pick ups cannot be guaranteed. Any orders not picked up by the end of the specified window are subject to being resold or donated. All cookies come heat sealed in packaging that keeps them fresh for 3-4 weeks. Once cookies have left my possession, I am not responsible for any damages that may occur. Carry those boxes carefully, put them on a flat surface and keep them out of direct sunlight and the fridge!

DESIGN AND COLORS:

I love when you send me inspiration photos and ideas. I will use those to help create your yummy treats. Please note, I try not to copy others’ work exactly. Ordering with me includes allowing creative freedom in design work. Don’t have inspiration pics? Not a problem! My favorite sets are ones where I get free creative control. Also, please note icing colors may vary. I’ll do my best to match the colors as close as I can; but colors can vary based on many reasons outside of my control. Placing an order with me means that you agree the colors may vary from inspiration photos and invitations.

SATISFACTION: If you are unsatisfied with your purchase, please contact me within 24 hours. I will do my best to resolve all issues. With your message, please provide photos and a detailed description of the issue so I can better serve you.